Your purchase may be returned free of charge up until a maximum of 14 days upon delivery. After this period returns will not be processed.
Any worn articles of clothing may not be returned, unless worn for fitting purposes only. To guarantee the quality of our products, we kindly ask you to return all items in original packaging including the selected return labels. For a speedy handling of your return please do not forget to also include the filled out return form.
If returned items are not sent in original packaging we will be obliged to charge a re-conditioning fee of € 25,-. This amount will be settled with your refund.
Returns need to be notified via the Van Gils return portal. The portal can be consulted at returns.vangils.eu
To access all steps of the portal you need to log in with your order number and mail address.
Follow all the instructions of the return portal and don’t forget to enter the return reason.
After completing all steps in the return portal, a return label will be generated. Print this return label and stick the return label on the top of the box, covering the original label.
Then deliver the package to:
- For The Netherlands at a PostNL service point
- For Belgium, at a Kariboo service point find your nearest Kariboo point here.
After we received your returned product we will try to credit the money as soon as possible, but always within 14 days.