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Frequently asked questions

Tailor Made

Returns

  • Who pays the shipping costs if I need to return or exchange any clothing items?

    Returns are free as long as you return any items within 14 days and have not worn them (you may of course try them on for size). Read all about the return procedure here.
  • How can I exchange an item?

    Exchanging an item works in much the same way as returning an item. Read all about the return procedure here. Once your return shipment has been received, the return amount will be refunded as soon as possible (maximum of 14 days). In the meantime, you can order another item.

Deliviries

  • Can I have my order sent to a PO Box address?

    Since the package must be accepted in person, it is unfortunately not possible to have your order sent to a PO box. If you can not have a package delivered at home, you can also enter someone else's address or, for example, your work address.

  • How can I track my order?

    If you have chosen PostNL (the Netherlands) or UPS (Belgium) as your shipping method, your order will be delivered the next working day (if ordered before 7:30 pm). If you order after 7:30 pm, your order will be delivered within 2 working days. If you have not received your order after 2 working days, please contact our Customer Service. Make sure to give them the Van Gils web order number (if you contact them by phone) or include it in your e-mail.

    Van Gils Customer Service
    Tel: 076 750 37 50
    e-mail: webshop@vangils.eu

  • Which countries does Van Gils deliver to?

    At the moment we only sell and deliver within the Netherlands and Belgium. We expect to make deliveries to other countries in the near future. Keep an eye on our website for news updates regarding this.

  • What are the delivery costs, and when will my order be delivered?

    The following shipping rates apply in The Netherlands and Belgium:

    • For orders under € 45.00 Van Gils will charge an additional € 5.00 for shipping costs.
    • For orders over € 45.00 no shipping costs will be charged.
    • Your order will be delivered within 2 working days.

    If you order before 7:30 pm and choose to ship via PostNL (The Netherlands) or UPS (Belgium), you will receive your order on the next working day.

    At the moment Van Gils only delivers in The Netherlands and Belgium. Other countries will be added soon.

Orders

  • How do I know if a product is in stock?

    If you can not select a specific colour, pattern or size of an item, it means that the product has unfortunately been sold out. You can select your size via the filter on the left. The webshop then shows the products that are available in your size.
  • How can I buy clothes from Van Gils online?

    Buying men's clothing online is fast and simple on the Van Gils website. You can find articles by selecting a (sub) category, such as jackets or accessories, and by using the filter function or search function. If you want to order an item, select the correct size and/or colour and place the item in the shopping cart. When you are finished, you can view the items in the shopping cart again and change or delete them. Then continue to follow the steps in the ordering process.
  • Is it possible to order different parts of a suit in different sizes?

    Unfortunately it is not possible to combine different sizes. In our Van Gils stores and at many of our other outlets an Essential package is offered. Here you have the opportunity to buy, for example, the trousers and jacket in another size, as well as two pair of trousers for the same suit. Take a look at the stores page for a store in your area.

Payments

  • I was unable to pay. Why is that?

    There are various reasons as to why payment problems may occur. The following steps may help with completing your payment:

      1. Check whether you have entered your bank or credit card details correctly.
      2. Select a different payment method.
      3. If you continue to get error messages, you may want to contact your bank. A lack of sufficient funds may be the problem or your bank may have blocked the payment for security reasons.
  • How can I pay via the Van Gils webshop?

    You can pay at Van Gils in the following ways:

    • iDEAL
    • Ceditcard
    • Afterpay
  • iDEAL

    With iDEAL you can safely and quickly complete your payment via the digital payment platform of your own bank. Follow their instructions on your screen.
  • Creditcard: Visa, MasterCard and American Express

    Would you like to complete your payment with a credit card? No problem. Enter your credit card details via our secure SSL procedure. Together with your credit card company, we ensure proper handling of the payment. Your credit card will be charged at the time you place your order.
  • AfterPay (The Netherlands)

    You can also choose to pay afterwards. The payment will then run through AfterPay. You will receive a message via email from AfterPay, along with the payment overview. You can round off the payment quickly and easily by clicking on 'pay now' in the e-mail. You can also log in to My AfterPay from a computer or tablet to view your payment statements and complete the payment. It is even easier to use the AfterPay app.

    In order to approve your request for post-pay, AfterPay must carry out a data check. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is rejected, just choose a different payment method. For questions and more information about postpay, you can contact AfterPay.

  • AfterPay (Belgium)

    You can also choose to pay afterwards. The payment will then run through AfterPay. You will receive a message via email from AfterPay, along with the payment overview. You can round off the payment quickly and easily by clicking on 'pay now' in the e-mail. You can also log in to My AfterPay from a computer or tablet to view your payment statements and complete the payment.

    In order to approve your request for post-pay, AfterPay must carry out a data check. AfterPay applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with AfterPay is rejected, just choose a different payment method. For questions and more information about postpay, you can contact AfterPay.

General

  • I forgot my password. What should I do?

    If you have forgotten your password, you can click on the link 'Request new password' on the login menu. You will then receive an e-mail with further instructions.
  • What are the advantages of having a Van Gils account?

    The advantages of having your own account are:

      1. You can always view your orders.
      2. You can go through the ordering process more quickly, because you only have to enter your details once.

    Your data is stored in a secure environment and is not used for other purposes. See also our disclaimer & privacy policy.

  • Do I need to create an account in order to be able to order from Van Gils online?

    Creating an online account is possible, but not mandatory.
  • Cookies and privacy on the internet

    Every time you visit our site, your (temporary) IP address is automatically recognised and, if possible, the site or e-mail of origin as well. This information is only used within the context of fraud prevention and the fight against, and detection of, (attempts at) any type of fraudulent behaviour.

    In addition, we store and use this information to analyse navigation patterns, visited pages, and whether or not items have been ordered from our website. We can inform you, on the basis of this analysis, about offers, or product information that might be of interest to you, and improve the familiarity, functionality and content of our website and e-mails.

    Van Gils also uses third party services, including search engines, for personalised offers. By agreeing to the use of cookies, you agree that the search data that you leave with the third parties that Van Gils cooperates with may be linked to your data that is already affiliated Van Gils, and may be used for offers and product information that can be personalised especially for you.

    In order to optimise our services and site, and to be able to inform you in a more  direct way about interesting offers or products, cookies are also placed on your computer via our website. A cookie is a small text file that is sent to your computer when you visit a website. With the help of cookies, we can also ensure that you do not repeatedly receive or need to enter the same information when you visit our website. Most browsers can be set to reject cookies or notify you when you receive a cookie. Instructions on how to adjust the settings of the browser can be found under 'Help' in the toolbar of most browsers. Although you can still visit the site as a visitor of the website, it is possible that if cookies are refused, certain services or elements of the site may not function optimally. Turning off cookies therefore restricts the use of our site and services.

  • Privacy and Google Analytics

    This website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses 'cookies' (text files placed on your computer) to help the website analyse how users use the site. The information generated by these cookies regarding your use of the website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the website, to compile reports on website activity for website operators, and to offer other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by choosing the appropriate settings in your browser. However, we would like to point out that, if you do so, you may not be able to use all the features of this website.

    By using this website, you consent to information processing by Google in the manner and for the purposes described above. More information about Privacy and Google Analytics

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