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As Van Gils Exclusive member, you earn 50 points on every Euro that you spend in our webshop and stores. Every time you reach 12500 pionts, you earn a €12,50 coupon which you can use in our webshop and stores.

 

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10000 points
& start saving 5% on every purchase

Terms and conditions

When you sign up as Van Gils Exclusive member, you agree to the terms and conditions that apply to the loyalty program, you'll find it here.

 

 

 

Register now to receive
10000 points
& start saving 5% on every purchase

As Van Gils Exclusive member, you earn 50 points on every Euro that you spend in our webshop and stores. Every time you reach 12500 pionts, you earn a €12,50 coupon which you can use in our webshop and stores.

 

Sign up

 

If you only want to receive the newsletter, please sign up below.

When you sign up as Van Gils Exclusive member, you agree to the terms and conditions that apply to the loyalty program, you'll find it here.

 

 

 

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Frequently asked questions

Website

  • What is the cookie policy of Van Gils?

    Privacy op internet en cookies

    Bij elk bezoek aan onze site wordt automatisch uw (tijdelijke) IP-adres herkend en zo mogelijk de site of e-mail van herkomst. Deze gegevens kunnen door ons worden gebruikt in het kader van fraudepreventie en het bestrijden, voorkomen en opsporen van (pogingen tot) strafbare gedragingen. Daarnaast bewaren en gebruiken wij deze gegevens om de navigatie, bezochte pagina’s en de al dan niet bestelde artikelen van onze website te analyseren. Wij kunnen u aan de hand van deze analyse informeren over aanbiedingen, of productinformatie die voor u interessant zouden kunnen zijn, en de bekendheid, functionaliteit en inhoud van onze website en e-mails verbeteren. Voor gepersonaliseerde aanbiedingen maakt Van Gils ook gebruik van diensten van derden, waaronder zoekmachines. U verklaart zich ermee akkoord dat de zoekgegevens die u bij derden waar Van Gils mee samenwerkt achterlaat, mogen worden gekoppeld aan uw gegevens die reeds bij Van Gils bekend zijn en waarmee aanbiedingen en productinformatie voor u worden gepersonaliseerd. Om onze dienstverlening en site te optimaliseren en u gericht te kunnen informeren over interessante aanbiedingen of producten, wordt via onze website eveneens zogenaamde cookies op uw computer geplaatst. Een cookie is een klein tekstbestand dat bij uw bezoek aan een website naar uw computer wordt gestuurd. Met behulp van de cookies kunnen we er ook voor zorgen dat u bij een bezoek aan onze website niet herhaaldelijk dezelfde informatie ontvangt of moet invoeren. De meeste browsers kunnen zodanig worden ingesteld dat cookies worden geweigerd of dat u op de hoogte wordt gesteld wanneer u een cookie ontvangt. Instructies met betrekking tot het aanpassen van de instellingen van de browser vindt u onder ‘Help’ in de toolbar van de meeste browsers. Hoewel u als bezoeker van de website de site nog steeds kunt bezoeken is het echter mogelijk dat als cookies worden geweigerd, bepaalde diensten of elementen van de site niet optimaal functioneren. Het uitzetten van cookies beperkt het gebruik van onze site en diensten.

    Privacy en Google Analytics

    Deze website maakt gebruik van Google Analytics, een webanalyse-service die wordt aangeboden door Google Inc. ("Google"). Google Analytics maakt gebruik van "cookies" (tekstbestandjes die op uw computer worden geplaatst) om de website te helpen analyseren hoe gebruikers de site gebruiken. De door het cookie gegenereerde informatie over uw gebruik van de website (met inbegrip van uw IP-adres) wordt overgebracht naar en door Google opgeslagen op servers in de Verenigde Staten. Google gebruikt deze informatie om bij te houden hoe u de website gebruikt, rapporten over de website-activiteit op te stellen voor website-exploitanten en andere diensten aan te bieden met betrekking tot website-activiteit en internetgebruik. Google mag deze informatie aan derden verschaffen indien Google hiertoe wettelijk wordt verplicht, of voor zover deze derden de informatie namens Google verwerken. Google zal uw IP-adres niet combineren met andere gegevens waarover Google beschikt. U kunt het gebruik van cookies weigeren door in uw browser de daarvoor geëigende instellingen te kiezen. Wij wijzen u er echter op dat u in dat geval wellicht niet alle mogelijkheden van deze website kunt benutten.
    Door gebruik te maken van deze website geeft u toestemming voor het verwerken van de informatie door Google op de wijze en voor de doeleinden zoals hiervoor omschreven. Voor meer informatie over Privacy en Google Analytics, klik hier.

Personal Tailoring

  • Can I order online a Van Gils custom made suit?

    Unfortunately custom-made suits cannot be ordered via our web shop.  For a Van Gils My Signature Suit, please visit us at one of our Brand Stores or our shop-in-shop at one of the Bijenkorf Department Stores in the Hague, Rotterdam or Eindhoven.  


     

Returns

  • Who pays for delivery costs when items are returned?

    All returns are free of charge as long as item is returned within 14 days  and item has not been worn. (except for fitting purposes only)

  • How can I return an item?

    The procedure to exchange or return an item are be both the same. For further instructions go to the "service" menu "to return."

    After we recieved your returned product we wil try to credit the money as soon as possible, but always within 14 days. In the meantime, you are free to order another article.

     

     

     

Deliveries

  • Can I have my order sent to a Post Office Box??

    No, unfortunately this is not possible.
     

  • Can I trace my order?

    If you selected PostNL (Netherlands) or UPS (Belgium) as shipping method your order (if you have ordered before 19:30) will be delivered the next working day.
    When you placed your ordered after 19:30 your order will be shipped within 2 business days.
    If after two days you did not received your order , please contact our customer service.

    Please contact our Customer Service Department on telephone number +31 (0)76-7503750 or visit us at webshop@vangils.eu.  Please keep your order number on hand for reference.

     

  • What are the delivery costs and delivery time of my order?

    For orders under 45 euro Van Gils will charge € 5 euro postage.

    There are no shipping cost for orders above 45 euro.

    Normally your order will be delivered within two business days. However if you have ordered before 19:30 and choose PostNL (The Netherlands) or UPS (belgium) shipping method, you will receive your order the next business day.

    At this time Van Gils delivers only in the Netherlands and Belgium. Other countries will follow soon.

  • In which countries does Van Gils deliver?

    At this moment we only deliver in the Netherlands and Belgium. We expect to be able to deliver in other countries soon. Please check the website for updates.

Common

  • I have forgotten my Password. What should I do?

    Via the login menu, click on “Request new password” and you will receive an e-mail with further instructions on how to log in.

  • What benefits does having a Van Gils account offer?

    You can follow the status of your order and on a return visit most customer information will not have to be filled in again.

  • Do I need to make a Van Gils account?

    This is not compulsory but it is advisable
     

Ordering

  • How do I know if an item is out of stock?

    When you are unable to select a particular colour, size or design then this means that item is currently sold out.   By selecting your size via the filter on the left-hand side of the screen, all available items for sale will be displayed. 

     

  • How can I shop online?

    Van Gils online shopping is easy and fast. You can find all articles on offer by selecting a specific category such as coats, suits or accessories.   When you wish to purchase an item , please select your correct size and chosen colour and place item in your shopping basket. When you have finished shopping, you can review selected items and make possible adjustments or deletions. Follow the check-out steps as pointed out on screen. 

  • Is it possible to order various parts of a suit in different sizes?

    Unfortunately, it is not possible to combine different sizes. In the Van Gils brandstores and many of our other retail locations the 'Essentials' package is offered. Here you have the option, for example to buy the pants and jacket in a different size, as well as two pairs of pants for the same suit. Check the store locator for a store in your area.


     

Payments

  • Why am I unable to complete payment?

    This could be for a number of reasons.

    1. Please make sure the correct bank or credit card information has been entered.
    2. Select a different payment method
    3. A possible shortage on your debit account balance  may result in a payment not being accepted.
  • What are my payment options on the Van Gils webshop?-

    Placing an order

    In our web shop you will find at any given moment all articles that are currently available for purchase. Upon selecting the category ‘Product’ and filtering further down to desired garment, colour and fit – you will see the selection of items for sale. If you choose to place an order, select first of all your size in the size field upper right hand corner. By clicking on the shopping basket, the  item will be placed on your order list.  Should your size not appear then unfortunately it is  out of stock.

    Once you have selected your desired garments,  click on the shopping basket to fill out further account information. Here one can also make eventual adjustments to the selected items.

    You can either create your own account (which is useful for returning buyers)  or complete filling in the required information manually before proceeding to payment.

    Payment

    Items purchased can be paid using the following options:

    iDEAL
    Using iDeal you can complete the payment through your own bank website. Please follow the instructions on your screen.

    Credit Card

    We accept: Visa, MasterCard and American Express

    Via our secure SSL procedure your credit card information will be disclosed in a secure environment.  Van Gils will complete a correct  clearance together with your credit card company. Transaction will be completed at the time that order is placed.

    Afterpay (only for the Netherlands)
    With AfterPay you can pay safely afterwards through a giro / debit.

    Maximum expenditure
    When you choose Afterpay you can order up to a maximum of € 1000, - .

    Payment Instruction
    You'll receive an email with the details of your order and the instructions for the payment options Afterpay gives. To use this payment method we do not charge a fee. The entire payment process is carried out by AfterPay.

    For other questions about this payment, we ask you to contact AfterPay or check the conditions.

    All prices mentioned are including V.A.T.

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